IVR

Preferred Clients

ADP

In partnership with ADP Time and Labor Management, VOICENET TECHNOLOGIES, Inc. has developed an application and service model enabling the capture of punches and related timecard information via telephone, offered exclusively through ADP as its eTIMEphone® service. The service captures and stores data collected during calls from employees punching in and out, recording the time of call, phone number called from, departmental information, and the like, and storing it for separate access by payroll administrators via a secure web interface.

The eTIMEphone service now also interfaces with several ADP Time and Labor Management products, including eTIME®, Enterprise eTIME®, and TimeSaver®, and incorporates notification of administrators and supervisors by email of absences and late punches in conjunction with pre-loaded schedule information.

Stark and Company

VOICENET TECHNOLOGIES, Inc. has developed a Marketing Call Tracking Trend Analysis Software report package for Starck and Company. The report package provides a series of reports that attempts to present information about comparative call volume and time/cost per call, generally in a graphical format. It utilizes existing capabilities of TeleVantage and associated add-ons, such as call recording, Call Classifier to identify callers, and DID/DNIS to identify the source of each lead, etc., tying it all together into a series of reports meant to enable up-to-the-minute evaluation (and potential reallocation) of marketing efforts.

Starck and Company has the ability to record calls and listen to them via the internet with at least two levels of security, one global and one for each branch office. Various reports will be available and can be accessed from the internet.

GenerationDirect, Inc.

VOICENET TECHNOLOGIES, Inc. has implemented a service on behalf of GenerationDirect, Inc. of Sioux Falls, SD to automate the collection of information for maintaining an accurate "Do Not Call" list in relation to various customers of its Outbound Calling division. Calls to request addition to the Do Not Call list are forwarded into the system, where the phone number to be added is collected, verified, and stored with a date and time stamp. Daily updates of new entries are forwarded to all related parties by email. Multiple independent lists can be transparently updated and maintained via the use of DNIS information.

Wellbridge, Inc.

Wellbridge, Inc. uses a customized version of VOICENET's long-running Single Number Service product to manage the flow of calls via a single published number to all its multiple fitness club locations in the Minneapolis-Saint Paul, Denver, and Albuquerque markets. The system prompts each caller for desired location and department (customer service, member services, etc) information, and then transfers the call to the appropriate location. All calls are tracked for demographic and marketing purposes, including calling number information, call destination, and so forth. Up-to-the-minute utilization reports, by location, zip code, date, and other criteria can be obtained by authorized personnel at any time via an internal web site maintained in each market.

Iten Chevrolet

VOICENET TECHNOLOGIES, Inc. has developed an Automated Reminder add-on for Iten Chevrolet, for use in combination with its existing TeleVantage system. The add-on takes a series of phone numbers and generates an outbound call to each, playing a reminder message about an upcoming service appointment or other scheduled service interaction. The package also provides a series of reports about the results of the outbound call attempts made, including successes, answering machines contacted, number of attempts made, and total time to process.